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Shipping

Unless otherwise noted, all pieces are made to order. We take great care in the making of each piece, so we appreciate your patience in the meantime.

Please allow a minimum of 2-3 weeks for dispatch.
Pre-order items may take 6-10 weeks for dispatch. Please inquire for faster delivery.
Where specified, “ready to ship” pieces  can ship within 3-5 days of purchase.

We offer free shipping on all EU orders, and all non-EU orders over 250€.

All orders are processed in the order in which they were received.

Inquiries for rush or expedited shipping should be made prior to purchase and may be sent to: studio@uncommonmatters.com.

  • All items ship from Berlin, Germany.
  • Shipping times are estimates.
  • We cannot refund for packages lost in transit.
  • We are unable to refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered.
  • We are not responsible for orders that are not received due to an incorrect or incomplete delivery address. Those items marked undeliverable for this reason will be reissued if and when they are once again received at uncommon matters and will incur a reshipment fee, so please make sure your delivery address is correct and secure.

Domestic Orders (Germany): All domestic orders are shipped via Deutsche Post with delivery confirmation tracking and insurance and can be expected within 2-3 business days from shipping date. For shipping upgrades, please be sure to contact us by email prior to purchase and wait for confirmation.

EU Customers: Orders shipping to the EU will be shipped with DHL, UPS or Hermes, and include delivery confirmation tracking and insurance. Estimated delivery time is 3-7 business days from shipping date, but can vary.

Non-EU Customers (incl. UK): Orders shipping outside the EU will be shipped with DHL or UPS and include delivery confirmation tracking and insurance. Estimated delivery time is 5-7 business days from shipping date, but can vary due to customs. (Please see next section for details regarding duties, taxes, exchange rates, etc.)

Duties & Taxes

Duties and taxes for import are not included in purchase price or shipping rate, as they can vary from country to country. Any such fees that might be incurred, including additional charges for items returned due to unpaid customs fees, are the sole responsibility of the customer.

Please be aware that we do not offer refunds for orders returned due to lack of payment of import fees. Additionally, return and reshipment costs will be charged to the customer.

Order Cancellations

Because our jewelry is made to order, we do not accept order cancellations beyond 24 hours of order placement.

If you have changed your mind about your order, please notify us within 14 days of order placement to receive store credit at the value of your original order.

Returns + Exchanges

All purchases are final sale. 

Exchanges may be accepted within 14 days of delivery date. Customers must contact studio@uncommonmatters.com for Return Authorization prior to shipping. 

In the event of an exchange, the customer will be responsible for all return shipping costs, inclusive of any international import/export fees.

  • Reduced and sale items are not eligible for return
  • Custom, altered, and personalized items are non-returnable, but may be eligible for exchange with a fee. Please inquire.
  • Original shipping costs, as well as duties on international shipments are non-refundable.
  • Items must be returned unworn and in original packaging, with the purchase receipt.
  • Returned items must be received and approved by uncommon matters before the item for exchange can be issued.
  • Final approval is contingent on item’s arrival in original condition.
  • Items sent back without original packaging will incur a restocking fee.
  • International returns for exchange must be labeled “RETURN” on customs packing slips.

Items sent back without prior notification within 14 days of delivery will not be accepted and will be returned to the sender.

Items damaged due to incorrect care are not eligible for return, but please enquire for repair / replacement possibilities.

Refunds

When applicable, refunds will be issued in euros. Shipping costs are not subject to refund. Changes in exchange rate for payments from non-euro accounts are the sole responsibility of the customer. 

Repairs

Repairs are accepted and are subject to a fee, depending on the nature and extent of the damage. Shipping costs and duties for repairs will be charged to the customer. 

We are unable to repair dented pieces from our hollow collections – if you would like to replace an item that has been damaged, please enquire about our recycling program where you can receive 20% off for sending us your damaged items.

Requests can be sent to customerservice@uncommonmatters.com for more information and a processing estimate.

Sustainability + Craft

At uncommon matters we care about presenting our vision to the world as sustainably as we can and we see craft(wo-)manship as a philosophy towards a better future. Because of this, every piece is handcrafted to order, so we never produce more than we need. um is not about trends, but unique and timeless design and quality – pieces that are meant to last and evolve with us through the seasons and through the years.

We use recycled metal and wood (even our boxes), and similarly recycle any damaged pieces that we are unable to repair. All gold plating is done with recycled gold, and our primary base metal is recycled sterling silver. 

We work primarily with small artisanal businesses -  porcelain makers, trumpet makers, stone cutters and wood artisans around the world. We also work with women and family workshops that empower women and provide them with education and a good salary (when we produce in Asia).

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